How can we help?
Our expert Adjudication Panel will consider the facts. They will evaluate the operator’s compliance with the Gambling Commission’s rules and our IBAS registration terms and conditions. Our rulings are legally binding on registered operators. This applies to amounts up to £10,000. To learn more, visit here.
Do I have a claim?
Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.
For Consumers
Before submitting a complaint form, find helpful tips in our General Consumer Advice section, especially if it’s your first time disputing a gambling transaction.
For Operators
Our dispute avoidance advice can help you prevent customer complaints. Take a look to avoid potential issues.
Latest News
Catch up with the latest News, Features and Press Releases from IBAS
2022/23 ADR Annual Report Published
IBAS publishes details of the disputes it has considered, information about their outcomes and recommendations for tackling common subjects of dispute.
A chat with Elaine Smethurst, IBAS Non-executive director
Our people are at the heart of IBAS. So we have launched a new blog series to give you a deeper insight into our work and who makes our team great!
IBAS unveils new plans to become the first Gambling Ombudsman
Today (2nd August 2022) The Independent Betting Adjudication Service (IBAS) unveils new plans for becoming the new Gambling Ombudsman.